Frequently Asked Questions

Do you offer a nationwide installation service?
A. Yes. We have installation teams that cover all areas of the UK – morning, noon and night.

What qualifications are held by your installation teams?
A. All our installation teams are health and safety trained to the latest requirements of the most stringent environments and carry CSCS, PASMA and IPAF certificates.

Do you have a minimum order value?
A. Yes we charge a minimum £150. We have a minimum charge to cover administration to include artwork, pre-press, printing, scrap and waste. However, we can allow jobs to be nested to eliminate a minimum charge.

What are your artwork file saving guidelines?
A. Please refer to our artwork guidelines, you can download them here.

Can you match to Pantone colours?
A. Our printers can match almost any pantone colour you provide. We also hold a vast array of vinyl colours in stock, many of which will match to standard pantone references.

In what format should I provide my artwork?
A. Please refer to our artwork guidelines, you can download them here.

How do you manage file transfers?
A. You can supply your artwork files in the following ways:
You can go to the homepage of our website and use the ‘Upload Artwork’ button or you can send us a USB Stick. We can also receive files of up to 25mb by email.

What DPI can you print up to?
A. 1080 is the highest dpi we can print.

What substrates can you print on to?
A. The full list is almost endless but some of the more common substrates are: PVC, mesh, flag, canvas, backlit, melonex, paper, vinyl, foamex, correx, acrylic, dibond, glass, carpet, etc, etc…

How large can you print?
A. We can print 5m x 45m in one piece on our roll to roll machines, anything over 5m can be achieved with tiling. The largest area we can print in one piece on our flatbed machines is 3m x 2m.

What machinery do you have?
A. MTEX 5032 Dye Sublimation Textile Printer, Vutek GS5000R, Vutek 5R, Vutek HS125 PRO, Vutek H2000 Pro, HP 5300, HP Latex, Gerber Edge, Mimaki Vinyl Plotter, Zund G3, Fiab High Frequency Welder

What are your terms and conditions of sale?
A. Download our terms and conditions of sale here.

What are your commitments to the environment?
A. Recycling – Hollywood Monster has a specialist recycling partner to recycle its pvc and mesh material. All as we ask is a 35p per square metre donation towards the cost of the service which includes removal of foreign materials such as eyelets, webbing and hems. The material is then recycled into other uses. Certification can also be supplied. Download our Environmental Policy document here.

What are your commitments to equal opportunities?
A. You can download our Equal Opportunities policy document here.

What is your commitment to health and safety?
A. Health and Safety policy download.

What insurance cover does Hollywood Monster hold?
A. Insurance docs download.

Do you supply proofs?
A. Once you have placed your order and we have received your artwork or design request our studio will produce a proof detailing size, quantity, finishing, colour matches and any other relevant information. We will then email the proof to you and, when you have replied with confirmation that you are happy for us to proceed, your job will be moved into production.